SHOP & PRODUCT INFO
We endeavour to keep our product information as accurate and up-to-date as possible, and are continuously improving our product photography. If, however, you are unsure of any product detail or that which is specifically available within our product ranges, please get in touch with us via our CONTACT page.
Due to the handmade nature of our product slight variations will occur. Each semi-precious stone is unique in colour, size and shape.
Necklaces – the standard chain length for our necklaces is either 42cm or 45cm, depending on the design.
Bracelets – the standard length of our bracelets is +/- 17.5 – 18.0cm.
Rings – available sizes are according to the “Wheat Sheaf” system of lettering (British Standard), together with the associated inside diameter in millimetres (mm).
Earrings – are sold as a pair.
Gift friends, family and loved ones with Spirit Jewellery – perfect for birthdays, anniversaries, Valentine’s Day, and other special occasions…
The electronic Gift Card, with unique number and personal message, is emailed to the recipient allowing them to redeem the amount within the online shop, and choose that special something for themselves.
We welcome our overseas customers. International orders are, however, difficult to manage within the online shop given the potential for significant variation in shipping costs around the world, together with ad hoc taxes depending on the destination. We regret that items to the minimum value of R1500 is required to substantiate an International order. Please contact us directly at firstname.lastname@example.org for a unique overseas shipping quote, set up a customised order invoice, and obtain our banking details and SWIFT code.
Please note, there is an additional +/- R150 bank charge associated with receiving payments from overseas banks (foreign exchange / international transfer fees / intermediary bank handling fees).
PAYMENT OPTIONS & NOTIFICATIONS
Spirit Jewellery accepts payment via PayFast and Electronic Funds Transfer (EFT). You do not need your own PayFast account in order to pay by card (payment fees are charged to the seller, not the buyer – visit the PayFast website for more information on this payment gateway).
Customers paying by card will receive an initial notification directly from PayFast. Customers paying by EFT should email a Proof of Payment accordingly. You will then receive a notification directly from the website as the order status goes from “Pending Payment” (card payments) or “On Hold” (EFT payments) to “Processing”.
Electronic coupons can be arranged for an amount payed by EFT – these are redeemable in the online shop during the checkout process via a unique coupon code sent by email.
DELIVERY TERMS & SHIPPING
Please allow for up to 5 working days for the delivery of your order. We will get your order to you as quickly as possible – there are, however, lead times associated with order processing and shipping – some areas may require the extra day or two.
We cannot deliver to a PO Box, and will need a physical address for all deliveries. We send orders throughout most of South Africa using a select reputable courier – the courier charge is an additional R79 per order for Local deliveries (within Cape Town and surrounds), and R119 for National deliveries. Special trips to Outlying Areas are charged at R299.
Shipping charges are calculated according to the postal code of the delivery address – please ensure the input of a correct 4-digit postal code in the relevant field – otherwise the system may default to the most expensive shipping option (but which we can then rectify/reimburse).
Delivery of an order for a cart of items exceeding R1500 is free – please select the Free Shipping option which becomes available during checkout. Free Shipping is unfortunately not available to Outlying Areas.
To ensure accurate invoicing, email notifications and avoid delays in delivery please ensure that you provide the correct delivery address and contact detail in full. Delivery will be arranged once payment has been made and the funds confirmed in our Payfast/bank account. You will receive notification when your order is dispatched, with the corresponding shipment tracking number. Once an order is despatched it is within the courier service and outside of our control – we cannot be held liable for delays or items lost or damaged during delivery (but will work with the courier company to resolve the situation).
Local customers have the option to avoid shipping charges by collecting their order directly from our Studio in Hout Bay – please select the Local Collection option which becomes available during checkout.
RETURNS & EXCHANGE POLICY
Customer satisfaction is very important to us. However, if you receive an item that you are unhappy with, you may contact us within 7 days of receiving it to arrange a return and exchange – provided the original item is unworn and undamaged, and still in its original packaging. We shall have no obligation to exchange any item announced after this 7 day return period.
The customer will be responsible for the return postage costs, and we cannot be held liable for items lost or damaged in the return post. The customer will then be credited on the value of the return item, and the exchange item processed as a new order (with standard courier charge and delivery times being applicable).
As per international standards we prefer not to allow returns on earrings (for hygienic reasons).
We regret no cash refunds.
WEAR & CARE
All Spirit Jewellery pieces are made from quality materials. However, care should be taken not to subject the items to excessive force when putting on, wearing, or removing (including catching the item on clothing). Always make sure that your jewellery is securely fastened in place when putting on. A good practice is to regularly inspect your jewellery for signs of wear that could result in it coming loose. It is recommended that you remove your jewellery before exercising, showering, swimming, bathing, sleeping etc to prolong its longevity.
All sterling silver will naturally oxidise (tarnish) over time, but it will dull or blacken much faster when it comes into contact with agents such as sulphur, skin creams and body lotions, perfume, hairspray, chlorine, salty air and moisture, and an acidic skin pH. The amount of tarnish that occurs is dependent on the skin type and and care habits of the wearer. It is recommended that you store your jewellery in an airtight container or ziplock bag, ideally together with an anti-tarnish paper strip/tab. Tarnishing is not a manufacturing fault, and can be cleaned using hot water, soap and a soft cloth/old toothbrush to lightly rub/scrub the surface to restore the shine. Rinse in clean hot water, and dry using a soft cloth. There are also many commercial silver jewellery cleaning cloths and dips available to keep it looking its best.
Sterling silver items plated in rose and yellow gold will eventually lose their original colour as the plated surface wears thinner. These items can, however, be re-plated to their original lustre at a nominal charge depending on the size of the item (excludes return and delivery postage costs).
Spirit Jewellery is made to be beautiful and functional – however, its fine and delicate nature requires the appropriate care when wearing and storing it. We will repair any Spirit Jewellery item for free within 3 months of purchasing (proof of purchase required), provided this is deemed by the designer to be due to a manufacturing fault.
This warranty unfortunately does not cover sterling silver chains – these will be charged a replacement fee of R100, provided the damaged original is returned to us.
Items requiring repair after 3 months of purchasing will be charged for accordingly.
Customers within Cape Town should contact us to arrange return/collection of a repair item to/from our studio or one of our retail outlets. Customers based outside of Cape Town will be liable for the return and delivery postage costs associated with all repairs.